13 December 2005

Consulting: Microsoft CRM 3.0

At the begining of this month, I went to Bournemouth to do a consulting project for Microsoft CRM 3.0.

That company has been installed CRM 1.2 on a Windows 2003 server which was a member of domain, now they want to re-deploy CRM 3.0 on the DC which is SBS 2003 and remove the Windows 2003 server from domain. Obviously, that wasn't a good idea. However, for the license and other issues, they want to install CRM 3.0 on the SBS 2003 DC.

The whole process includes: system backup, data export from CRM 1.2, uninstall CRM 1.2 for both server and clients, upgrade SBS 2003 DC, troubleshooting for DC, DHCP, DNS, SQL Server and System Events. I have to deal with the third party's drivers problem after complete the system upgrade. And also, install CRM 3.0 SBS version on the DC and migrate all the data to CRM 3.0 database. Finally, deploy CRM 3.0 for outlook clients.

From this project, I can see that Microsoft CRM 3.0, externally looks good, but internally, there are many places need to be improved. On the other side, maybe that's a good news for CRM ISVs. ;-)

CRM30 Consulting Services Homepage (United Kindom)

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