Just a few hours ago, Microsoft has finally announced the new version of Dynamics CRM 2016. It is marketing-ed as a "customer engagement solution", due to be released at later this year.
According to Microsoft, this new CRM release is the most comprehensive upgrade ever for Dynamics CRM includes advancements in intelligence, mobility and service, with significant productivity enhancements to help businesses and workers achieve more.
Check it out: http://news.microsoft.com/2015/09/08/microsoft-reinvents-productivity-with-upcoming-release-of-customer-engagement-solution/
Now the question is, how the existing offline CRM customers get more benefits from a newer version of CRM straight away? I'm sure there are many thoughts on it. :)
